Service Disruption - Balance Request Processing

API

Partial outage

Resolved

Balance requests are now processing normally. The issue has been resolved following our third-party vendor's recovery from the AWS outage.

We'll continue monitoring to ensure stable service.

Oct 20, 2025 - 09:46PM (UTC)

Identified

We're currently unable to process new balance requests. This is due to an AWS outage affecting one of our third-party vendors. Our core systems remain fully operational.

We're monitoring the situation closely and will restore normal service as soon as the vendor issue is resolved.

Oct 20, 2025 - 07:00PM (UTC)

Components affected

API

Reported on

Mon, Oct 20, 2025 7:00 PM (UTC)

Resolved at

Mon, Oct 20, 2025 9:46 PM (UTC)

Monday Oct 20, 2025