Balance reporting inconsistency identified

Core platform

Degraded performance

Update

After continued monitoring, our team has identified additional cases of balance reporting inconsistencies affecting a small number of requests. We are actively working on implementing a comprehensive solution to fully resolve this issue.

Jul 31, 2025 - 05:28PM (UTC)

Resolved

The fix has been successfully deployed.

Jul 30, 2025 - 09:40PM (UTC)

Identified

We have discovered data inconsistencies resulting in a small number of retrieved balances being reported in cents vs decimal dollars. A fix has been implemented and is being deployed.

Jul 30, 2025 - 07:16PM (UTC)

Components affected

Core platform

Reported on

Wed, Jul 30, 2025 2:50 PM (UTC)

Resolved at

Wed, Jul 30, 2025 9:40 PM (UTC)

Wednesday Jul 30, 2025